The support team at Docugraphics is always very helpful but this time, Shaun went above and beyond! He arrived promptly and helped solve a problem for us that could have been a major issue. Problem solving and solution finding at its finest! Thank you Docugraphics for your continued help and excellent service!
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Docugraphics, and especially our rep Randy Sparks, have given us an amazing level of service. Our level of marketing materials – quality and quantity – are challenging to any company, but
they’ve pulled out all the stops to help us.
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John Derrick is awesome. I work with the Executive Team in my company, our printer was out of toner and no one had one. I called him at 10:30, he took his time to find me one and have it to me by 12:15p.m.
He saved the day!!!
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A great company who makes a transition easy and really takes care of their customers long after the contract is signed! Brent checks in periodically just to ensure everything is running smoothly. We couldn’t be happier!
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Ed was very punctual, professional and timely. Very knowledgeable and fantastic customer service,
I highly recommend!
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Our company recently had the pleasure of working with Billy and Todd at Docugraphics while looking at equipment upgrades. They both covered all the details and information about the equipment thoroughly, were very professional, and did a fantastic job of selling us on the quality, benefits and dependability of the Xerox line. We’ll definitely go back to these two individuals the next time we’re looking to upgrade.
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I would highly recommend Will Christopher and DocuGraphics for all print & copy services. Will is very informative of the different options available and helped find the perfect solution for our needs and budget. He and Ron were excellent during the installation process and very accessible afterwards resolving any issues and also providing additional training as needed.
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Chris at Docugraphics has been an invaluable resource for our office for the last 6 months as we transition to a new copier system. He is very knowledgeable and patient as he brought us online, trained us, and in his continued professional support provided whenever we need it. He is quick to respond and has always been kind and courteous with our staff and agents. Thank you Chris and Docugraphics for your customer service…
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Docugraphic responded to our call in a timely manner and identified the problem we were experiencing with our copier quickly and efficiently and resolved the problem in a very professional manner. We highly recommend them for all of your copier and printer needs.
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I have moved majority of my equipment to DocuGraphics, just waiting for two more contracts to expire.
Thanks John
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We have used Docugraphics for our Xerox machines for 20+ years and have always had excellent customer service from Micah, Missy and Brent. Always helpful and willing to assist if we have any issues. The local Xerox service guys are great too. I would highly recommend them to assist with your copier and printing needs.
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Jason and Jacob are a pleasure to work with! The install and training for our new machine was quick and easy and their customer service is excellent.
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Docugraphics has exceeded all of our copy and printing needs. Their customer service is the best in the business. Tech support is superior. Prompt, efficient and very knowledgeable without making you feel extremely inferior because of your lack of IT knowledge. I would highly recommend them based on their products and service. Even after they bring out your new machine they still reach out to you to check on your from time to time.
Being local is a big plus too.

Kristin Balcourt was truly amazing in her analysis in problem solving and follow through. Her masterful customer service skills were Incredible in dealing with corporate accounting issues. We are indebted to her responsiveness, tenacity and professionalism.
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